Privacy Policy

Introduction

IDO Events ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.

We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our website or engaging our services, you consent to the practices described in this policy.

Information We Collect

Information you provide to us

When you request a quote, make a booking, fill out a contact form, or communicate with us, we may collect the following personal information:

• Your name and contact details (email address, phone number)
• Event details including date, venue, type of event, and styling preferences
• Delivery address for prop hire and event setup
• Payment information (processed securely through our payment provider)
• Any photographs or images you share with us for styling reference
• Communications between you and our team, including emails and messages

Information collected automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our site

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, manage, and deliver our event styling and prop hire services
• To respond to your enquiries and provide quotes
• To process bookings and payments
• To coordinate delivery, setup, and pack-down logistics
• To communicate with you about your event, including confirmations and updates
• To improve our website, services, and customer experience
• To send you marketing communications (only with your consent, and you can opt out at any time)
• To comply with legal obligations and resolve disputes

Third-Party Services

We may share your personal information with trusted third parties who assist us in operating our business and delivering our services. These include:

• Payment processors: To securely process your payments. We do not store your full credit card details on our servers.
• Email service providers: To send booking confirmations, quotes, and communications.
• Website analytics: We use analytics tools to understand how visitors use our website and to improve our services.
• Social media platforms: If you interact with us through social media, those platforms may collect information in accordance with their own privacy policies.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly, including session management and security.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve content and functionality.
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Opt-out: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Complaint: If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. This includes using secure hosting, encrypted connections (SSL/TLS), and access controls within our team. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking and event records are typically retained for seven years in accordance with Australian tax and business record-keeping requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a complaint, please contact us:

• Email: hello@idoevents.com.au
• Location: Melbourne, VIC, Australia